Policies
General
Your pets’ safety and comfort is our top priority. Rest assured, nothing will compromise our commitment to the well-being, happiness, and protection of your pets.
Before we can start providing services to you, we will schedule an appointment to meet you and your pets at your home. At that time, there will be several forms to complete so that we will have all necessary information on file. Also, we ask that you provide documentation from your veterinarian confirming your pets are current with all recommended shots and immunizations, including Kennel Cough (for dogs).
So that we can best serve all our clients, we ask that you schedule services at least 48 hours in advance. Certainly, we will make every effort to accommodate requests with less notice and, of course, last minute emergencies; however, there may be a slight additional charge. This additional charge may also apply to services that are cancelled or rescheduled with less than 48 hours notice.
Before we can start providing services to you, we will schedule an appointment to meet you and your pets at your home. At that time, there will be several forms to complete so that we will have all necessary information on file. Also, we ask that you provide documentation from your veterinarian confirming your pets are current with all recommended shots and immunizations, including Kennel Cough (for dogs).
So that we can best serve all our clients, we ask that you schedule services at least 48 hours in advance. Certainly, we will make every effort to accommodate requests with less notice and, of course, last minute emergencies; however, there may be a slight additional charge. This additional charge may also apply to services that are cancelled or rescheduled with less than 48 hours notice.
Payment
All fees are to be paid in advance of service. Payment by check or Zelle is preferred, however, payment by credit or debit card is available for your convenience via Stripe.
Additional charges incurred may be billed and are due immediately upon receipt of invoice. Checks returned by the bank for any reason are subject to a $40 fee.
The Puppy Program may be paid fully in advance or every 2 weeks in advance, and is obligated for the full program period.
The Monthly Program is paid fully in advance on the first of each month, and is obligated one month at a time with the presumption the services are on-going indefinitely, until specifically terminated. Allowances made for vacation breaks with advance notice.
Service bookings that include holidays must be paid for as soon as they are scheduled, or service cannot be guaranteed. No refunds or credit will be given for service bookings that include holidays that are cancelled with less than 2 weeks notice.
For regular non-holiday services, no refunds within 48 hours of service date or after service is rendered; service credit only, if applicable.
We are always happy to answer any questions you might have. Please refer to our “Contact Us” page so that we may further assist you.
For regular non-holiday services, no refunds within 48 hours of service date or after service is rendered; service credit only, if applicable.
We are always happy to answer any questions you might have. Please refer to our “Contact Us” page so that we may further assist you.
